Cancellation policy
This page explains exactly how a Be Neo subscription works: what you agree to, how often you are charged, and how to cancel. The same terms are in Section 25 of our Terms of Service; they are repeated here so you can read them on their own.
What you are agreeing to
When you subscribe, you authorise Be Neo LLC to charge the payment method you use at checkout automatically and on a recurring basis, at the frequency of the plan you chose, until you cancel. You are not charged anything beyond what the plan says, and there is no contract term: you can cancel at any time.
Before you pay, the product page shows the price of each delivery and how often it repeats, and the checkout shows the recurring amount and its frequency again, next to the button you press to pay. Your order confirmation email repeats both.
Plans, frequency and shipping
MindMag Brain-Magnesium is offered on these subscription plans. Each delivery is the supply you chose, so the next one arrives about when the last bottle runs out (one bottle is a 30-day supply).
| Plan | You receive | Charged and shipped | Shipping |
|---|---|---|---|
| 1 bottle | 1 bottle | every month | US$ 10.00 on each delivery |
| 3 bottles | 3 bottles | every 3 months | free |
| 5 bottles | 5 bottles | every 5 months | free |
Your first charge is on the day you order. Each renewal is charged one plan period after the previous charge — the exact date is shown under Manage subscription and in the reminder email — and the order ships after it is paid. Where shipping applies, it is charged on every delivery, renewals included. Sales tax is added only where the law requires it.
Your price is locked
Each renewal is charged at the subscription price shown when you subscribed, and we do not raise it while your subscription stays active. If our prices go up, the new price applies to new subscribers only. If you cancel and subscribe again later, the new subscription starts at the price in effect then.
Reminder before every charge
Before every renewal charge, we email you at the address you ordered with, showing the amount and the date of the charge. You never need the reminder to cancel — you can cancel at any time — but it is there so no charge comes as a surprise.
How to cancel
You can cancel at any time. There is no fee, no penalty, no minimum number of deliveries and no phone call — you may cancel before your second delivery if you want to.
- Online, on your own: go to beneolife.com/account, enter the email you ordered with and the one-time code we send you (there is no password), open Manage subscription and choose Cancel.
- By email: write to support@beneolife.com from the address you ordered with, or include your order number, and say you want to cancel. A person reads it; we cancel the subscription and confirm by email, and we aim to do that within one business day.
Cancelling stops all future charges. Anything already charged and shipped is yours to keep.
Pausing or skipping instead
If you have more product than you need, you do not have to cancel. Email us and we will skip your next delivery, move its date, pause the subscription or switch you to another plan — whichever suits you.
When to cancel to avoid the next charge
To avoid being charged for the next delivery, cancel before its renewal date, which is shown under Manage subscription and in the reminder email.
If a renewal has already been charged and you did not want it, tell us. We will cancel the subscription and refund that renewal. We are not interested in keeping money from someone who forgot to cancel.
Failed payments
If a renewal payment fails, we email you and may try the charge again over the following days. A renewal ships only once it is paid, and you are never charged twice for the same delivery. If you want to use a different card, email us.
Refunds
Your first subscription delivery is covered by our 90-day money-back guarantee: if it does not do what we said, email us within 90 days of delivery and we refund the product, with nothing to send back. Full terms are in our Refund Policy.
Questions
Be Neo LLC, 30 N Gould St, Sheridan, WY 82801, United States. Telephone +1 332 231 1122. Email support@beneolife.com.