Refund policy

We sell Be Neo on a 90-day promise, and this page is that promise written down so you can read it before you pay rather than after.

The short version

If what you bought from Be Neo doesn't do what we said it would, email us at support@beneolife.com within 90 days of delivery and we refund what you paid for the product. You do not need to ship anything back. You do not need to fill in a form, supply photographs, or explain yourself. You wrote to us — that is enough.

What is refunded, and what is not

We refund the price of the product, returned to the original payment method. We do not deduct a restocking fee and we do not issue store credit in place of a refund unless you ask us to.

Shipping is not refunded. If you paid a shipping charge — for example the US$ 9.90 or US$ 10.00 that applies to a single-bottle order of MindMag Brain-Magnesium — that amount stays with the carrier: the delivery was made, and we cannot recover it.

The 90 days

The window runs for 90 days from the day your order is delivered, not from the day you ordered it, so a slow delivery never eats into your trial. If your tracking never shows a delivery, write to us and we will either replace the order or refund it — your choice.

Why we don't ask for the bottle back

A supplement has to be taken to be tested, and an opened bottle is of no use to anyone else. Asking you to post one back would cost you a trip and cost us more than the bottle is worth. Keep it or throw it away.

If you bought a multi-bottle bundle and have unopened bottles left, you are welcome to keep those too. We would rather you kept them than felt the refund came with conditions.

The same applies to anything that came free with your order. Gifts are yours. A refund does not claw them back.

Subscriptions

You can cancel a subscription at any time, with no fee: from Manage subscription in your account at beneolife.com/account, or by emailing us. Cancelling stops all future charges. How subscriptions are charged and cancelled is set out in full in our Subscription and Cancellation Policy.

The 90-day guarantee applies to your first subscription delivery. For later deliveries, write to us before the next charge and we will cancel it. If a renewal has already been charged and you did not want it, tell us — we will cancel the subscription and refund that renewal too. We are not interested in keeping money from someone who forgot to cancel.

How to ask

Email support@beneolife.com from the address you ordered with, or include your order number. A person reads it. We aim to reply within one business day and to issue the refund within two business days of replying. Your bank then takes its own time — usually five to ten business days — to show the money back on your statement.

Damaged, wrong or missing items

If a bottle arrives damaged, or the order is wrong or incomplete, tell us and we will put it right at our expense. This is separate from the 90-day guarantee and is not limited by it.

Cancelling before dispatch

If you email us before your order ships, we will cancel it and refund you in full, shipping included. Once it has shipped, the 90-day guarantee above covers you.

A note on what Be Neo is

The products offered by Be Neo are dietary supplements, not medication. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for medical care. If you are pregnant, nursing, taking prescription medication or managing a diagnosed condition, speak to your doctor before use. People respond differently, which is precisely why the guarantee exists in this form.

Who we are

Be Neo LLC, 30 N Gould St, Sheridan, WY 82801, United States. Telephone +1 332 231 1122. Email support@beneolife.com.