Privacy Policy - Be Neo, LLC
Date of Last Revision: October 13, 2025
Be Neo, LLC (“Be Neo”, “we”, “us” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).
This Policy describes the types of information we may collect from you or that you may provide to us (“Personal Information”) when you visit the beneolife.com website (the “Website”) and when you use our related products and services (collectively, the “Services”). It also explains how we collect, use, store, protect, and disclose that information, as well as the choices available to you regarding our use of your Personal Information.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Be Neo, LLC. By accessing or using the Website and Services, you acknowledge that you have read, understood, and agree to this Policy. If you do not agree with this Policy, you must discontinue use of the Website and Services.
1. Information We Collect
You can browse some areas of the Website without telling us who you are. However, certain features and Services require you to provide Personal Information. Depending on how you interact with us, we may collect:
- Account information: username, password, and security credentials.
- Contact information: name, email address, phone number, mailing address.
- Identity and verification data: date of birth, address, government-issued ID (e.g., driver’s license or passport), and other information used to verify your eligibility and identity.
- Health-related information you voluntarily provide: wellness and medical history, goals, symptoms, lifestyle information, responses to medical intake forms, photographs, and uploaded documents.
- Telehealth-related information shared or generated during consultations with licensed healthcare providers via our partners.
- Payment and billing information: limited payment details (such as billing address and last digits or tokenized form of your payment card) processed via third-party payment processors.
- Order and transaction data: products or services purchased, shipping information, refunds, and communications related to your orders.
- Communications and feedback: information you provide when you contact support, respond to surveys, or otherwise interact with us.
You may choose not to provide some information, but this may limit your ability to use certain features or receive certain Services.
2. Privacy of Minors
The Website and Services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Information from minors. If you believe that a minor has provided Personal Information to us, please contact us using the details in Section 16 so that we can take appropriate steps to delete such information.
3. Health and Medical Information
In connection with our Services, you may be asked to provide health and medical information through online intake forms and questionnaires. This may include:
- Medical history, current conditions, allergies, and medications;
- Lifestyle information relevant to treatment and wellness;
- Photos or other media for clinical review;
- Answers to clinical or wellness questions provided through our intake or telehealth flows.
Be Neo is a wellness and technology brand. Medical consultations and prescriptions are provided by Beluga Medical Group, a licensed U.S. telemedicine provider, and prescriptions are filled and shipped by U.S.-based licensed pharmacies. These independent providers may handle your medical and health information in accordance with health privacy laws that apply to them (such as HIPAA, where applicable) and their own privacy policies.
To the extent Be Neo receives or processes health-related information, we handle it with heightened care and confidentiality and only share such information with our authorized partners as necessary to provide the Services, including telehealth services, medication fulfillment, and related support.
4. Information Collected Automatically
When you access or use the Website or Services, we may automatically collect certain information about your device and usage, including:
- IP address;
- Browser type, language, and settings;
- Device identifiers and operating system;
- Pages viewed, links clicked, and the date/time of visits;
- Referring and exit pages;
- General location (e.g., city, state) derived from your IP address.
We use this information to operate, secure, and improve the Website and Services, to understand usage patterns, and to personalize your experience.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies (“Cookies”) to:
- Remember your preferences and login session;
- Analyze traffic and usage patterns;
- Improve performance and user experience;
- Support marketing and advertising campaigns where applicable.
You can manage or disable Cookies through your browser or device settings. However, if you disable Cookies, some features of the Website or Services may not function properly.
6. Information from Third Parties and Analytics
We may receive information about you from:
- Analytics providers (such as Google Analytics and similar tools) that help us measure traffic and usage;
- Advertising and marketing partners that provide insights or help us display relevant content;
- Telehealth partners, pharmacies, logistics providers, and other service vendors involved in delivering the Services;
- Payment processors, fraud prevention services, and other technical service providers.
These third parties may collect or provide aggregated, de-identified, or limited Personal Information about your interactions with our Website and ads across the internet. They process this information according to their own privacy policies.
7. How We Use Your Personal Information
We use the Personal Information we collect for purposes including:
- Account creation and management: to register you, verify your identity, and maintain your account.
- Service delivery: to facilitate telehealth consultations, wellness services, product orders, prescription fulfillment through partners, and shipping.
- Customer support: to respond to your inquiries, requests, and complaints.
- Communication: to send transactional and administrative messages (e.g., appointment reminders, order confirmations, shipping updates, changes to our terms or policies).
- Improvement of Services: to analyze usage, troubleshoot issues, develop new features, and enhance user experience.
- Marketing and education: to send marketing, promotional, or educational communications, where permitted by law or based on your consent.
- Security and fraud prevention: to detect, prevent, and investigate fraud, abuse, unauthorized access, and other harmful activities.
- Compliance and legal obligations: to comply with applicable laws, regulations, legal processes, and enforce our agreements.
Where required by applicable law, we rely on one or more of the following legal bases to process your Personal Information: your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests (such as improving the Services and maintaining security).
8. Payment Processing
Payments made through the Website are processed by third-party payment processors that comply with applicable security standards (such as PCI DSS).
- We only receive limited payment information (e.g., tokenized card data, last digits, billing address) as necessary to process transactions, handle refunds, and prevent fraud.
- We do not store your full payment card number or full payment credentials.
You should review the privacy policies of our payment processors for more information about how they handle your payment data.
9. Managing Your Information
You may be able to access, update, or correct certain Personal Information at any time via your account settings. You may also contact us using the details in Section 16 to:
- Request access to your Personal Information;
- Request correction of inaccurate or incomplete information;
- Request deletion of certain information, subject to legal and operational retention obligations.
We may retain certain data for as long as necessary to fulfill the purposes described in this Policy, including for legal, accounting, or regulatory requirements, dispute resolution, and enforcing our agreements.
10. Disclosure of Personal Information
We may share your Personal Information with trusted third parties in the following circumstances:
1. Service Providers and Partners
- Telehealth and medical partners (e.g., Beluga Medical Group) involved in consultations and prescribing;
- U.S.-based licensed pharmacies responsible for dispensing and shipping prescriptions;
- Technology vendors, hosting providers, analytics and marketing partners;
- Payment processors and fraud prevention services;
- Shipping and logistics providers.
2. These third parties are authorized to use your Personal Information only as necessary to perform services on our behalf and are required to maintain appropriate security and confidentiality measures.
3. Legal and Regulatory Requirements
We may disclose information where required or permitted by law, including:
- To comply with a subpoena, court order, or other legal process;
- To respond to lawful requests by public authorities;
- To protect the rights, property, or safety of Be Neo, our users, or others.
4. Business Transfers
In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your Personal Information may be transferred as part of the transaction. In such cases, we will require the recipient to honor this Policy or a substantially similar privacy commitment.
We do not sell your Personal Information in the sense commonly defined under U.S. state privacy laws.
11. Retention of Information
We retain Personal Information only for as long as reasonably necessary to:
- Provide the Services;
- Comply with legal and regulatory obligations;
- Resolve disputes and enforce our agreements;
- Support our legitimate business interests (such as maintaining security and preventing fraud).
After applicable retention periods, information is securely deleted, anonymized, or otherwise irreversibly de-identified, where feasible.
12. Email and Marketing Communications
- You may receive transactional and administrative emails related to your account, orders, telehealth appointments, and other essential updates. These are necessary for the Services and you generally cannot opt out of them.
- You may also receive marketing or educational communications (e.g., newsletters, special offers) if you have opted in or where permitted by law.
You can unsubscribe from marketing emails at any time by following the instructions in the email or contacting us. Opting out of marketing communications will not affect receipt of important transactional messages.
13. Links to Third-Party Websites
The Website may contain links to websites, applications, or services operated by third parties. We are not responsible for the content, privacy practices, or security of these third parties. We encourage you to review the privacy policies of any third-party sites you visit before providing any Personal Information.
14. Information Security
We implement reasonable physical, technical, and organizational measures designed to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These may include:
- Encryption of data in transit;
- Access controls and authentication;
- Secure infrastructure and monitoring.
However, no method of transmission over the internet or method of electronic storage is completely secure. You acknowledge that you provide information at your own risk and agree to keep your account credentials confidential.
15. Data Breach Response
In the event of a data breach involving your Personal Information, we will:
- Investigate the incident;
- Take appropriate remedial and mitigation measures;
- Notify affected individuals and, where required, relevant authorities, in accordance with applicable law.
16. International Users and Data Transfers
Be Neo, LLC is headquartered in the United States, and the Website is operated from the United States. If you access the Website or Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other jurisdictions that may have different data protection laws than your country.
By using the Website and Services, you acknowledge and consent to the transfer of your information to the United States and the processing of your information in accordance with this Policy.
17. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your Personal Information under applicable data protection laws (for example, rights similar to those provided under GDPR or U.S. state privacy laws), which may include:
- The right to access the Personal Information we hold about you;
- The right to request correction of inaccurate or incomplete data;
- The right to request deletion of certain information;
- The right to object to or restrict certain processing activities;
- The right to withdraw consent where processing is based on consent;
- The right to data portability in certain circumstances.
To exercise these rights, please contact us using the details in Section 18. We may need to verify your identity before fulfilling your request. Your rights may be subject to legal limitations or exemptions.
18. Changes to This Policy
We may update this Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we do so, we will:
- Post the updated Policy on this page; and
- Update the “Date of Last Revision” at the top.
Your continued use of the Website and Services after any changes become effective constitutes your acceptance of the revised Policy.
19. Contact Information
If you have any questions, concerns, or requests related to this Policy or our privacy practices, you may contact us at:
Be Neo, LLC
Attn: Privacy Officer
Email: support@beneolife.com
Address: 30 N Gould St Ste N, Sheridan, WY 82801
20. Additional Legal and Medical Disclosures
Be Neo is a wellness and technology brand. All medical consultations and prescriptions are provided by Beluga Medical Group, a licensed U.S. telemedicine provider. This Website is not a pharmacy or healthcare provider. All prescriptions are filled and shipped by U.S.-based, licensed pharmacies.
Service eligibility varies by state. You must be 18 years or older to use these Services. Content on the Website is provided for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
This Website is a draft version. The final version will be published only after meeting all applicable legal and regulatory requirements.
Be Neo, LLC
30 N Gould St Ste N, Sheridan, WY 82801
© 2025 Be Neo. All rights reserved.
Be Neo is a wellness and technology brand. All medical consultations and prescriptions are provided by Beluga Medical Group, a licensed U.S. telemedicine provider. This website is not a pharmacy or healthcare provider. Medical services and prescription. All prescriptions are filled and shipped by US-based, licensed pharmacies. Service eligibility varies by state. Must be 18 years or older to use this service. Acknowledge that content on the site is for informational purposes only and not a substitute for professional medical advice. This website is a draft version. The final version will be published only after meeting all applicable legal and regulatory requirements.
